Returns & Exchanges

At Penfield, we stand by the quality of our outdoor apparel and offer a 30-day return window for all unworn items in their original packaging. Whether you need a different size or a full refund, our streamlined process ensures your satisfaction is our top priority.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Follow the prompts to download and print a prepaid shipping label, ensuring all old shipping stickers are removed from the package.

3

Pack and Ship

Securely place the items in their original packaging, attach the new shipping label, and drop the parcel off at any authorized carrier location.

4

Receive Refund

Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing